Hotel Policies

Please note, lift tickets for Sun Peaks Resort must be purchased well in advance online at www.sunpeaksresort.com. The Sun Peaks Lodge is not responsible if a guest is not able to get lift tickets and/or would have to cancel a reservation due to this.

Hotel policies – Yes, you should read them please

*Cancellation / Payment Policies -  they always apply and no exceptions will be made. Please make sure you have your own Travel Insurance in place.
*We accept Visa and MasterCard only. No debit cards.
*Should we are not able to charge your card, we will contact you and allow for a 24 hours grace period to provide a new valid card. Should we not be able to receive payment after the 24 hours, the reservation will be cancelled without any further  notification. For reservations received 1-2 days before the arrival date the grace period is 12 hours.

*Winter Policy for arrivals between Dec 01 and Apr 30:
Rate Code = RACK = Regular Rate
Payment: The full amount of the reservation, incl. taxes, will be charged to the credit card provided, without prior notification, within 30 days of arrival, latest upon check in, as pre-payment. We accept Visa and MasterCard only. No debit cards. This payment is non-refundable. Travel insurance is highly recommended.
Cancellations made 31 days or more before the arrival date are free of charge. You must cancel the same way you made your reservation.
Cancellations made within 30 days of arrival: Any pre-payments will not be refunded and applied as cancellation fee. If no payment was charged to the credit card, the cancellation fee, equal to the full amount of the reservation, including taxes, will be charged to the credit provided, without prior notification. Within 30 days date changes are not permitted. Travel insurance is highly recommended.
Rate Code = PREP = Prepay-No-Refund Rate
Cancellations: Cancellations made any time after the booking was made, will be charged a cancellation fee to the credit card provided, without prior notification, equal to the full amount of the reservation, including taxes. Any pre-payments will not be refunded. Date changes are not permitted. Travel insurance is highly recommended.
Payments: The full amount of the reservation, including taxes, will be charged to the credit card provided any time after the booking was made, without prior notification. We accept Visa and MasterCard only. No debit cards. This payment is non-refundable.
*For all rate codes, any prepayment cannot be changed to a different credit card after it was charged. No refunds will be given for no shows and/or early departures,  prepayments will not be refunded.

*Summer Policy for arrivals between May 1 and Nov 30:
Rate Code = RACK = Regular Rate
Payment: The full amount of the reservation, incl. taxes, will be charged to the credit card provided, without prior notification, within 7 days of arrival, latest upon check in, as pre-payment. We accept Visa and MasterCard only. No debit cards.
Cancellations: Cancellations made 8 days or more before the arrival date are free of charge.
Cancellations made within 7 days of arrival: Any pre-payments will not be refunded and applied as cancellation fee. If no payment was charged to the credit card, the cancellation fee, equal to the full amount of the reservation, including taxes, will be charged to the credit provided, without prior notification.Within 7 days of arrival, date changes are not permitted and any prepayments are non-refundable. Travel insurance is highly recommended.
Rate Code = PREP = Prepay-No-Refund Rate
Cancellations: Cancellations made any time after the booking was made, will be charged a cancellation fee to the credit card provided without prior notification, equal to the full amount of the reservation, including taxes. Any pre-payments will not be refunded. Date changes are not permitted. Travel insurance is highly recommended.
Payments: The full amount of the reservation, including taxes, will be charged to the credit card provided any time after the booking was made without prior notification. We accept Visa and MasterCard only. No debit cards. This payment is non-refundable.
*For all rate codes, any prepayment cannot be changed to a different credit card after it was charged. No refunds will be given for no shows and/or early departures prepayments will not be refunded.

Important to know - please read
*The Front Desk might have limited hours of operation. Check out is at 10am. Sorry, no late check outs.
*Summer Check-in is 3pm - 5.30pm. Due to limited Front Desk hours, early check ins are not available.
*Winter Check-in is 3pm to 10pm.

Should you plan to arrive after 5.30pm, please let us know before 4pm on arrival day to arrange for a late check in. Tel. 250-578-7878.
*Check in location is the Front Desk of Sun Peaks Lodge, 3180 Creekside Way.
Your room might be located in our main building at 3180 Creekside Way or in our adjacent building, 3185 Creekside Way. Our Front Desk agents will advise you upon check in.

• A picture ID and a matching credit card (not a debit card) has to be provided by the main guest of the room upon check in. We will not check anyone in without a credit card. No refund will be provided.
• The hotel will charge a $100.00 damage deposit pre-authorization to the card, which will be released latest 2 days after departure, if no room damage has occurred and/or excessive cleaning was needed, incl. dishes in the kitchenette or noise complaints received. Please refer to the "Quiet time" section below.
• Upon check in, all other charges have to be paid, i.e.parking and the total invoice will be signed, to ensure a contact-less check out. Should any phone charges have been made, they will be charged without notification to the credit card on file. You will receive a welcome package with all the important hotel information, Please be sure to read it.
• Check in location for all reservations is the Front Desk of Sun Peaks Lodge, 3180 Creekside Way. Your room might be located in our main building at 3180 Creekside Way or in our adjacent building, 3185 Creekside Way. Studios with kitchenette are located in the adjacent building. Our Front Desk agents will advise you upon check in.
• Housekeeping may not be provided during your stay due to the ongoing labour shortage. There will be no compensation or refund of any kind if no Housekeeping is provided.
• Fans are provided, we do not have AC. Our windows open to let in the cool mountain air over night.
• The wellness area with hot tub, sauna and steam room is open from 2pm to 10pm. Subject to change without notice. No refunds or any other compensation will be offered should the wellness area be closed for any reason.
• Pets are not allowed.
• Parking Prices are per night/car/plus GST and subject to change without notice. Underground: $20.00/night (elevator access, subject to availability, cars, small SUVs and minivans only). Outside onsite and offsite: $15.00 (subject to availability)
• Equipment storage for skis, snowboard and bikes can be stored in our guest equipment storage room, limited space available, first come - first serve. Locking the equipment is mandatory. Free ski locks are provided at the Front Desk. We do not take any responsibility for the equipment storage. Sun Peaks Lodge does not allow skis, snowboard or bikes in the guest rooms. Boots are ok.
• Steakhouse  Please refer to our website for detailed hours of operation and reservations.
• Fondue Stube Please refer to our website for detailed hours of operation and reservations.
• Smoking Policy The Sun Peaks Lodge is a non smoking hotel. Smoking, vaping etc. in the guest rooms, on balconies or in public areas will result in a $100 smoking penalty.
• Maximum occupancy. The hotel reserves the right to limit the occupancy for each room or studio. Only the number of guests confirmed is guaranteed as occupancy. The room rate is based on the number of guests booked. Children (15 years or younger) are staying free of charge when using the existing bedding. Additional guests (16 years and older) are subject to a surcharge of $25 per night, per guest, plus taxes. Please make sure you have the correct number of guests booked. If not, additional guests will be registered at time of check in and charges will apply.
• Quiet time in the hotel is between 10pm and 7am. We would like to offer all our guests a quiet night sleep. Therefore, we have a no tolerance policy for parties in the rooms. During this we do not allow guests in the hotel, which are not registered in the room. Noise complaints are subject to a min. $100 fee and police will be notified.
• Minimum Age for staying with us is 19 years, younger guests have to be accompanied by an adult over 19 years who is registered, staying and paying for the room. The Hotel will refuse the reserved room to guests less than 19 years upon check in. No Refunds will be given for the reserved/paid room.
• Kitchenettes Our studios offer a kitchenette. It is the guest’s responsibility to make sure all dishes are cleaned and stored away upon departure. If this is not the case, a fee of a min. of $50.00 will be deducted from the pre-authorization paid, without notice.
• Taxes: GST 5%, Municipal Tax (MRDT) 3%, Room Tax 8%. Taxes are subject to change without notice.

• Front Desk: Reduced hours and reduced contact at check-in and contact less check-out. All additional payments like parking will be charge to the credit card upon check in and the invoice will be signed, so upon check out, you only drop the keys. Hand sanitizer stations, sanitized key-cards. Disinfection of high touch surfaces.
• We may not provide Housekeeping service during a guest stay.

The Sun Peaks Lodge is privately owned, and the management reserves the right, to refuse service to anyone and will not be responsible for accidents or injury to guests or for loss of money, jewellery or valuables of any kind. If you have any questions, please do not hesitate to give us a call directly 1-250- 578-7878 or toll free 1-877-754-7751.