Covid -19 - what to expect at Sun Peaks Lodge
We understand the necessity of prioritizing guest and employee’s safety at this time and our goal is to respect the processes and protocols while ensuring a warm and casual experience. Sun Peaks Lodge’s regular cleaning protocols are extremely thorough. In order to protect our employees and guests we follow our Covid-19 safety Protocol, based on our Covid-19 Safety Plan and some services might not be available.
The wellness area is closed, early check-ins and late check-outs can not be accommodated and please be patient with our employees.
Please follow PHO guidelines and orders
What we do, to keep you and our employees safe. Regular cleaning of all common areas, guest rooms and work rooms is essential to protect the health and safety of guests and employees from COVID-19. A Communicable Disease Plan is in place. While Sun Peaks Lodge’s regular cleaning protocols are extremely thorough, we have put additional protocols in place to help to prevent the spread of COVID-19.
Cleaning Protocols
We are using Ecolab® Peroxide Multi Surface Disinfectant and Cleaner for all our cleaning and disinfecting and have increased the frequency of cleaning key public spaces, wiping down frequently touched items such as elevator buttons and door handles.
Masks Guidance
Masks are recommended in indoor public settings for all people 12 and older who are not yet fully vaccinated per PHO orders
Personal Hygiene Best Practices
All employees have been reminded and trained in best practices associated with minimizing exposure and spread of germs and associated illnesses. Diligence in regular hand washing, the use of hand sanitizer when hand washing is not possible, coughing or sneezing into their sleeve and minimizing face touching has been communicated to our employees. We ask the same of our guests.
Closed or limited hours for Hotel Amenities and Services
Sun Peaks Lodge has closed some hotel amenities including the lobby computer station, the wellness area including hot tub, steam room and sauna and the Fondue Stube. The Front Desk has limited hours and is open between 3 pm and 6 pm. The Manager on Duty is available 24/7 for emergencies.
Restaurants
The Steakhouse has enhanced cleaning protocols. PHO orders must be followed. Max. number of guests on one table is 6. Limited seating is available. Guests are not allowed to move in between tables.
Front Desk
Screens, hand sanitizer stations and sanitized key-cards are provided. Limited seating is provided. Reduced opening hours and reduced contact at check-in and contact-less check-out. Upon check-in the main guests credit card (not a debit card) will be added to the guest file and a $100 damage deposit pre-authorization will be taken. All additional payments like parking will be charge to the credit card and the invoice will be signed, so upon check out, you only drop the keys. Contactless check out.
Lobby
Additional disinfection of high touch surfaces and hand sanitizer stations.
Elevators
Additional disinfection of high touch surfaces and hand sanitizer stations.
Room Amenities
We provide single-use personal items, i.e. soap, shampoo, conditioner, lotion, coffee, tea, sugar packets and milk powder. To reduce waste we limit the quantities of items provided upon arrival. Additional items are available at the Front Desk. We have also removed decorative non-essential items, such as throw pillows and blankets.
Housekeeping during a guest’s stay
- We do NOT provide housekeeping service within guest rooms during their stay.
- We will ensure that an adequate supply of clean towels, toilet paper and bathroom amenities is provided upon arrival.
- If guests require additional items, they can contact the front desk during opening hours and we will leave them outside the door of guest rooms.
- If guests require fresh linen, they have to contact the Front Desk during opening hours.
- We will place fresh linen in a bag in front of the door and will notify the guests. We will provide a plastic bag for the guest to place their dirty linens in, and a plastic bag for their other waste. We advise guests to tie laundry and waste bags shut and leave them outside their door for collection.
Housekeeping after a guest’s stay
- Guest are asked to vacant the room latest by 10am and to open the window. Keys are to be dropped off at the Front Desk for a contactless checkout.
- All guest rooms will be fully cleaned and disinfected after every use.
Unwell Guests or Employees
We have advised our employees to stay home if they are exhibiting symptoms that align with COVID-19. Every employee completes a health and temperature check before starting their shift. Should an employee start to show symptoms of COVID-19 while at work, the employee will be instructed to return home, and promptly contact their doctor, local health authority or telehealth services e.g. Healthlink service is available in BC by dialing 811. Any affected work areas and equipment will immediately be sanitized and an overall disinfecting of all public areas of the property will be done.
Should a guest at the hotel be unwell, the individual will be asked to contact the Front Desk by dialing "0" and to self-isolate in their room with their family and/or other room guests. The guest is asked to contact the Sun Peaks Clinic 778-644-0635, so that the individual can be evaluated and receive further instruction. Staff who have had contact with the guests will be asked to monitor themselves for symptoms.
Should the management be informed by a guest or employee that they have been tested positive for Covid-19, the local health authority will be immediately contacted, and the property will follow all associated direction from their local health authority and will thoroughly disinfect the property.
Supporting Guests in Self-Isolation
We advise guests in self-isolation not to use any common hotel areas, equipment or appliances, including ice machines. We support self-isolated guests to have food delivered to them. We provide information on local grocery stores and restaurants offering delivery. If food service and food delivery options are not available, asymptomatic guests in self-isolation can leave to obtain groceries. We support self-isolated guests to procure prescriptions and medications by providing information on local pharmacies offering delivery. If pharmacy delivery is not available, asymptomatic guests in self-isolation can leave to obtain prescriptions and medications. Asymptomatic self-isolated guests can leave the hotel to attend critical appointments.
Please note: Self-isolating guests who are also essential workers are subject to different guidance. Learn more about Guidance for Essential Workers Returning to B.C. here: https://www2.gov.bc.ca/assets/gov/public-safety-and-emergency-services/emergency-preparedness-response-recovery/gdx/orders-april-10/covid19_travel_guidelines_for_essential_workers_april_10_final.pdf
Please read, follow and respect our Hotel policies.
