Hotel Policies

Winter payment procedures and cancellation fees:

A prepayment of the first night’s room / package charge including taxes is processed at the time of booking and is only refundable if canceled outside of 30 days of arrival, except bookings with arrival between Dec. 25 – Jan. 1. The remaining payment balance will be charged to the credit card provided 30 days prior to arrival and is non refundable in case of any cancellation.

Prepay, advance purchase packages and bookings made within 30 days of arrival, the full room / package charge including taxes is processed at the time of booking and is non refundable in case of any cancellation.

We highly recommend travel and cancellation insurance.

Summer payment procedures and cancellation fees:
Payment for summer bookings are due upon check in, except prepay packages.

Cancellations made within 2 days of the arrival date are subject to a cancellation fee equal to 1 night’s room/package charge (including taxes) which will be charged to the credit card provided.

Any Prepay packages: Full payment, including taxes will be charged to the credit card at the time of the booking and it is non refundable.

Year round policies

Early check-outs/no shows:
No refunds will be given for early check outs or no shows.  No shows will be charged the full room/package charges for the entire stay booked, including taxes as cancellation fee to the credit card provided.

Room rates and ski packages:
Are per room, based on double occupancy, plus applicable Taxes, in Canadian Funds, valid only for direct hotel bookings and subject to change without notice.

Specials/Packages
Are only valid for new bookings made online through this website or directly with the hotel. Specials can not be combined with each other.

Online booking discounts:
Are only valid for bookings made online through this website.

Children:
15 yrs and under stay free in same room as the parents with existing bedding.

Maximum of 4 people per room.

Extra adult charge:
Additional charge for an extra adult in the room (16 yrs and older) CAD 40.00 per night/adult plus tax.

Check-In: after 3:00 pm Check-Out: 10:00 am.

Underground parking:
Available for CAD 10.00 per night, plus tax, based on availability.

Taxes:
GST 5%, Municipal Tax 2%, Room Tax 8%

Minimum Age:
Minimum age to book a room and to stay is 21 years, younger guest have to be accompanied by an adult over 21 years who is registered and paying for the room. The Hotel will refuse the reserved room to guests less than 21 years upon check in. No refunds will be given for the reserved/paid room!

Sorry, No Pets allowed.

The Sun Peaks Lodge is privately owned and the management reserves the right to refuse service to anyone and will not be responsible for accidents or injury to guests or for loss of money, jewellery or valuables of any kind.

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